1) Information We Collect
- Contact & Service: name, email, phone, pickup/delivery address, preferences, order details.
- Scheduling: appointment details (e.g., via Calendly or our scheduler).
- Payments: handled by Stripe; we do not store full card numbers.
- Website Data & Cookies: device, browser, pages, analytics/ads cookies (if enabled).
2) How We Use Information
- Provide and improve services; schedule pickups/deliveries.
- Process payments; send confirmations, invoices, reminders.
- Customer support; safety, security, fraud prevention.
- Marketing (with opt-out), analytics, and site performance.
3) Sharing
- Processors: GoHighLevel (site/CRM), Stripe (payments), Calendly (scheduling), email/SMS providers, analytics/ads platforms.
- Legal compliance and safety as required by law. We do not sell your personal information.
4) Your Choices
- Update/delete your info: [email protected].
- Opt out of marketing emails/texts via unsubscribe links or contacting us.
- Manage cookies in your browser; some features may not work without them.
5) California Privacy (CCPA/CPRA)
California residents can request to know, access, correct, or delete personal information and opt out of certain sharing. Contact (626) 406-4170 or [email protected]. We’ll verify and respond as required by law.
6) Data Security & Retention
We use reasonable safeguards to protect personal information. We retain data as needed for services and legal obligations, then delete or anonymize it.
7) Children
Our services aren’t directed to children under 13, and we don’t knowingly collect their personal information.
8) Updates to This Policy
We may update this Policy; changes will be posted here with a new “Effective” date.
Tyler Laundry • 4022 Tyler Ave, El Monte, CA 91731 • (626) 406-4170 • [email protected]